Did your Council or Housing Association neglect to finish the repairs you reported?
Are you tired of dealing with the frustrations of unfinished repairs in your council or housing association property? Look no further! Our team is here to provide you with the support and solutions you deserve.
- No Win No Fee
- Expert Team
- Simple Process
How does it work?
Eligibility Check
Fill out our eligibility checker online, and once complete- one of our specialist assessors will contact you to discuss your claim in further detail.
Upload Photos of Disrepair
Submit photos showcasing the disrepair in your home. There are no limitations on the number of photos you can upload.
We'll Handle the Rest!
You can leave the rest to us. Our dedicated team will diligently handle all aspects of your case, ensuring a smooth and hassle-free experience for you.
If you find yourself facing any of the circumstances mentioned below, it is important to know that you could potentially be eligible for compensation, providing you with the opportunity to seek the justice and financial redress you rightfully deserve:
Damp
Do you have damp on your walls or in your bathroom/kitchen?
Mould Growth
Can you see or smell mould growing in damp places in your home?
Broken Water Pipes
Including baths, toilets or any installation using water and their drainage.
Heating & Hot Water
Has your central heating not been working for some time? Is your hot water reliable?
Gutters
Are your gutters blocked, leaking or overflowing?
Electrical Wiring
Have you been left with no electricity for long periods? Do you have exposed or loose wires? Broken sockets or switches?
Vermin Infestation
Do you have rats regularly in the house or in the walls?
Roof
Is your roof leaking? Are there slipped roof tiles?
Drains
Are your drains blocked, leaking or even smell?
Structure & Exterior
Including external pipes for supplies of water, gas, electricity and sanitation. Is the structure of a good state of repair?
Windows
Are your internal and external windows secure and safe? Are they generally in a good state of repair?
Poor Health
Some examples of poor health/personal injury include asthma; coughs and colds; depression; anxiety; gastro-intestinal problems and carbon monoxide poisoning among much more.
Why you’re entitled to a compensation for housing disrepair?
Everyone has the right to live in a home where they feel relaxed, comfortable and safe. As a tenant in council, housing association or private property your landlord is legally obliged to ensure your house is maintained and kept in a good state of repair. If they fail to do so you are entitled to a compensation of anything up to £10,000 depending on how serious your issues are, as the landlord had breached their contract.
Reassuring you…
Everyone has the right to live in a home where they feel relaxed, comfortable and safe. As a tenant in council, housing association or private property your landlord is legally obliged to ensure your house is maintained and kept in a good state of repair.
If they fail to do so you are entitled to a compensation of anything up to £10,000 depending on how serious your issues are, as the landlord had breached their contract.
Housing body that ran flat where Awaab Ishak died received 106 formal complaints about damp or mould in a year
Frequently Asked Questions
All our housing disrepair claims are offered to you on a no-win no-fee basis. This means that in the unlikely event we don’t win your claim, you won’t have to pay anything.
To successfully bring a claim, you need to prove that:
Your home suffers from actionable defects; and
Your landlord has knowledge of the actionable defects; and
Your landlord has failed to remedy them within a reasonable period of time;
We should be able to obtain copies of your housing file from your landlord to see if any repairs requests have been recorded.
The court can make your landlord do the repair work by making:
An order called an order for specific performance, or an injunction called a mandatory injunction.
The court also has the power to make a declaration that you can do the repairs yourself and deduct the cost from future rent
If your landlord doesn’t do the repair work specified in the order or injunction, they can be fined or imprisoned.
Compensation
The court can also award compensation called damages. Damages put you back in the financial position you would have been in had your landlord made the repairs when they should have done. You can get damages if:
you’ve been injured or made ill your belongings have been damaged or destroyed
you’ve been inconvenienced and unable to use your home in the normal way.
